Harnessing Docebo's AI for Enhanced Learner Support through Personalization and Simulations
- Marlon Malone
- 2 days ago
- 4 min read
Updated: 19 hours ago
Hey there, welcome back to my blog, The EdTech Zone! I'm thrilled to have you here!
A person wearing AR glasses interacts with a virtual interface in a futuristic setting.
This week, I selected an EdTech solution – artificial intelligence (AI), evaluated it, and explained three strategies/methods I would use to ensure that the solution is relevant for my learners by leveraging my learner persona profiles.
Unleash the Thrill of the Selection: Dive into AI and Docebo!
AI refers to the practical ability of machines or artificial entities to solve tasks, interact, communicate, and behave logically like humans (Zúñiga et al., 2023). The EdTech solution/AI tool I chose was called Docebo. Docebo is a robust AI-driven platform for building and managing online training for employees, customers, and partners. Docebo mainly uses generative AI and machine learning. Generative AI uses data patterns and probability to create new, similar outputs, while machine learning enables machines to learn and predict without explicit programming. Both methods improve over time by updating parameters through data analysis or environmental interactions (Townsend et al., 2025).
In this post, I evaluate Docebo as an EdTech solution, and I outline three strategies to ensure the solution is relevant to Jill and Kevin:
Personalized training: tailoring learning paths to each learner’s progress and preferences
Accessibility and Inclusion: Provides captions, transcripts, and integration with assistive technologies to ensure inclusive access
Scenario Modules and Simulations: Offers scenario-based modules and simulations, and incorporates external AI tools such as Virti
Here are the learner personas: https://www.bama-scholar.com/post/template-how-to-write-a-tips-blog-post
Three Strategies
Strategy 1: Personalized Training
Evaluation: A key advantage of Docebo lies in its AI-driven personalization features, which design adaptive learning pathways based on everyone’s skills, development, and preferences. This approach moves beyond a uniform solution for all users.
Jill, aka Ambitious Employee: With Jill's strong finance and procurement background, she only needs training in AI and emerging technologies. Docebo can skip basic modules and recommend advanced topics, ensuring her learning is relevant for progressing to senior management.
Kevin, aka Impatient/Frustrated Employee: Kevin finds it difficult to adapt to new technology and is mostly motivated by financial stability as he approaches retirement. Docebo’s personalization can offer short, relevant modules to ease his transition, while its AI engine delivers bite-sized content to help reduce his frustration with software changes.
In a Nutshell: Personalized training can increase the efficiency and relevance of learning experiences. For example, Jill receives advanced, career-oriented upskilling, while Kevin participates in more focused refresher sessions designed to accommodate his schedule and familiarity with technology.
Strategy 2: Accessibility and Inclusion
Evaluation: Accessibility is essential for fair learning. Docebo meets global standards, such as Web Content Accessibility Guidelines (WCAG) 2.1 guidelines, the U.S. Section 508 Standards of the Federal Rehabilitation Act, and the European EN 301 549 V3.1.1. Furthermore, Docebo provides captioning and transcription—ensuring all learners can participate fully (Docebo, 2025).
For Jill, aka Ambitious Employee: Jill, a deaf professional, benefits from Docebo's support for closed captions, transcripts, and screen readers. AI-powered transcription makes webinars immediately accessible, enabling her to participate in real-time and preparing her for leadership roles that require effective communication.
For Kevin, Impatient/Frustrated Employee: Although Kevin does not have a disability, inclusivity features assist older learners who may encounter difficulties with complex interfaces. Docebo’s AI streamlines navigation and offers adaptive user interfaces. Voice-enabled search and clearly organized course structures can reduce challenges and support engagement with training.
In a Nutshell: Accessibility tools promote inclusion for Jill and provide a user-friendly experience that suits Kevin’s tech preferences.
Strategy 3: Scenario Modules and Simulations
Evaluation: Liu and Yang (2014) argued that adult learners are motivated when training connects directly to their professional or personal goals (as cited in Merriam and Baumgartner, 2020). Docebo supports contextual learning through skills-based content, real-world simulations, and curated resources reflecting workplace challenges.
For Jill, aka Ambitious Employee: Jill aims for senior management, needing both technical skills and leadership abilities. Docebo can suggest leadership modules with AI training and offer scenario-based simulations like procurement or negotiation. By linking learning to her role, Jill views AI training as practical preparation for leadership.
For Kevin, Impatient/Frustrated Employee: Kevin is motivated by financial security and efficiency in his final career years. Docebo can deliver training modules on the exact IT systems and acquisition processes he uses daily, framed around outcomes like cost savings and efficiency gains. Dashboards that track his progress and show measurable improvements in system use provide tangible evidence that his training benefits both him and his organization. This aligns with his desire to contribute meaningfully before retirement.
In a Nutshell: Contextualizing learning ensures Jill perceives AI as vital for leadership advancement, while Kevin sees immediate value in practical system training tied to his financial and career goals.
Conclusion
Docebo demonstrates the potential of AI in education by providing personalization, accessibility, and scenario modules and simulations within a single integrated platform. Docebo is an effective EdTech solution because it aligns with the learners' needs. I explained why I selected the AI tool, I evaluated the tool, and I used three strategies to explore the capabilities’ alignment with Jill and Kevin. Ultimately, Docebo’s AI tools can transform professional development in most organizations, especially in my scenario.
How do you feel about AI? Do you trust it to transform your organization?
Join me next week as we tackle more trends in emerging technologies! Please feel free to leave a comment as you leave the EdTech Zone!
References
Docebo. (2025, July 25). Accessibility at Docebo. Docebo help & support. https://help.docebo.com/hc/en-us/articles/360020080280-Accessibility-at-Docebo
Gil de Zúñiga, H., Goyanes, M., & Durotoye, R. (2023). Artificial intelligence and political communication: Assessing AI’s impact on democratic discourse and civic engagement. Political Communication, 40(4), 567–586. https://doi.org/10.1080/10584609.2023.2198456
Merriam, S. B., & Baumgartner, L. (2020). Learning in adulthood: A comprehensive guide (4th ed.). Jossey-Bass. ISBN: 9781119490494
Townsend, D. M., Hunt, R. A., Rady, J., Manocha, P., & Jin, J. H. (2025). Are the futures computable? Knightian uncertainty and artificial intelligence. Academy of Management Review, 50(2), 415-440.
[Untitled digital illustration of a classroom] (n.d.). Adobe Express. https://www.adobe.com/express